Introduction
This website has been developed and is managed by Consumer Pakistan. This page outlines the approach Consumer Pakistan takes to manage the privacy and confidentiality of information collected during the use of this website and the general operation of its services.
Consumer Pakistan is committed to handling personal information with openness, transparency, and accountability. We respect the right to privacy and protect the personal information of individuals who interact with us for any purpose.
This Privacy Policy outlines how Consumer Pakistan manages personal information collected through its website and activities, including events, consultations, and forums. It also describes the type of personal information held, for what purposes, and how that information is collected, stored, used, and disclosed.
By using the Consumer Pakistan website (the “Site”), services, or providing your personal information, you agree to the terms outlined in this Privacy Policy and any relevant laws.
Collection of Information
Consumer Pakistan may collect your personal information from various sources, including your direct interactions with us through our website, email, telephone, or written communication.
Where reasonable and practicable, personal information is collected directly from the individual it relates to. If you provide personal information about someone else, you agree that you have obtained their consent for the purpose for which you are providing it to us.
The personal information collected may include:
- Names, addresses, email addresses, and phone numbers.
- Payment details and financial information.
- Occupation and other information necessary for conducting our activities.
We collect personal information by lawful and fair means, including:
- Face-to-face meetings and phone calls.
- Electronic communications such as emails and attachments.
- Forms filled out by you on our website or during participation in our services.
The personal information we collect is necessary to:
- Provide the products and services you request from us.
- Inform you about services, updates, and initiatives that may interest you.
- Improve the quality of our services.
- Fulfill our legal and regulatory obligations.
Use of Information
Personal information is only used for the purposes for which it was collected, for related purposes, or as required by law. These purposes include:
- Conducting our activities, including responding to your inquiries and providing services.
- Administrative and management tasks, including invoicing, payment processing, and reporting.
- Complying with legal and regulatory requirements.
You consent to the use of your personal information for promotional purposes, including updates about our services, unless you opt out by contacting us via email or unsubscribing from communications.
Disclosure of Personal Information
Consumer Pakistan may disclose personal information to third parties in the following circumstances:
- To service providers or contractors engaged to perform services on our behalf (e.g., payment processing, database management).
- To business partners, agents, or advisors where reasonably required for legal, contractual, or governance purposes.
- As required or permitted by law.
We will not share your personal information with third parties for unrelated purposes without your consent.
Storage of Information
We take reasonable measures to safeguard your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. These measures include:
- Physical security for paper-based and electronic records.
- Use of secure servers, firewalls, and password protection.
- Restricting access to authorized personnel on a need-to-know basis.
- Ensuring personal information is retained only for as long as necessary or required by law.
If personal information is no longer required, it will be de-identified or securely destroyed.
Google Analytics
We may use tools such as Google Analytics to collect and temporarily store information about visits to our website. This information, which cannot identify individuals, is used to improve user experience and website functionality.
Complaints
If you have a complaint regarding the collection, storage, use, or disclosure of your personal information, please contact us using the details below. We will respond to all complaints and address your concerns. If you are unsatisfied with our response, you may escalate your complaint to the relevant privacy authority in Pakistan.
Relevant Legislation
This Privacy Policy is governed by applicable Pakistani laws relating to data protection and privacy, including but not limited to:
- The Personal Data Protection Bill, 2021 (pending enforcement).
Contact Us
For any questions, complaints, or requests regarding this Privacy Policy, please contact Consumer Pakistan at:
Email: info@consumerpakistan.com
Phone: +92 21 993 33 955 | +92 34 133 36 665
Mailing Address: Plot# 59-C, Street # 21 Commercial Phase-II, Extension D.H.A Karachi Pakistan
Version Control:
Version 1.0 – Last updated: 05 December 2024
