Consumer Pakistan advocates for a consumer-centered system that ensures the rights, safety, and satisfaction of all consumers in Pakistan. Our mission is to amplify the consumer voice to create a fair, transparent, and accessible marketplace for everyone.
We collaborate with individuals, groups, businesses, service providers, and government entities to bring about systemic change and foster better consumer protection and empowerment.
How We Do That
- Policy Development
- Consumer Pakistan develops policies and position statements, contributing to discussions on consumer rights and protection.
- Research
- We conduct research into consumer experiences in Pakistan, identifying challenges and opportunities for improvement.
- We support consumer involvement in research projects conducted by universities, industry bodies, and other organizations.
- Consumer Education
- We provide training sessions, information campaigns, and resources to empower consumers with knowledge about their rights and responsibilities.
- Consumer Pakistan aims to build consumer awareness about making informed purchasing decisions and addressing grievances effectively.
- Training for Businesses
- We offer training and workshops to businesses on ethical practices, customer care, and compliance with consumer protection laws.
- Our goal is to help businesses build trust with consumers through transparency and high-quality service.
- Collaborative Engagement
- We facilitate partnerships between consumers, businesses, and policymakers to address systemic challenges.
- We support organizations in conducting genuine consumer consultations and improving service delivery based on feedback.
- Support for Consumers
- Consumer Pakistan assists consumers in resolving complaints, participating in advocacy initiatives, and providing input on policies and regulations.
- We support consumer representation in various committees, advisory groups, and forums to ensure their voices are heard.
Consumer and Member Input Consumer Pakistan is a member-driven organization. We actively engage with members, consumer groups, and the broader community in various ways to ensure their perspectives shapes our work:
- Advisory Groups: Focus on critical consumer issues and provide input on advocacy strategies.
- Consultations and Forums: Gather insights from members and the public to shape policies and campaigns.
- Invitations to Comment: Seek feedback on emerging consumer issues and proposed legislation.
Advisory Committees
Policy and Advocacy Committee
- Reviews and provides guidance on Consumer Pakistan’s policy submissions and advocacy work.
- Evaluates the impact and quality of our policy efforts.
Consumer Empowerment Committee
- Oversees initiatives to educate and empower consumers.
- Develops and evaluates programs designed to increase consumer participation in decision-making.
Consumer Reference Groups
Consumer Reference Groups (CRGs) help identify key issues facing specific consumer groups. These groups work with stakeholders to influence policies and improve consumer rights in areas like:
- Digital Economy and E-Commerce
- Food Safety and Standards
- Financial Services
These CRGs are open to anyone interested in advancing consumer welfare in Pakistan.
Member Forums and Public Consultations
- Member Forums: Regularly organized to discuss pressing consumer issues and gather input from members.
- Workshops and Consultations: Facilitate public discussions on critical topics to inform advocacy and guide systemic change.
By engaging with consumers, businesses, and policymakers, Consumer Pakistan is committed to creating a safer, fairer, and more equitable marketplace for all.
